SHIPPING POLICY

1. Order Processing Time

• Orders are processed within 1-2 business days.
  
• Orders placed after 5 PM or on weekends will be processed on the next business day.

2. Shipping Methods and Delivery Times

• Standard Shipping: Delivered within 5-7 business days.
  
• Express Shipping: Delivered within 2-3 business days.
  
• Overnight Shipping: Delivered the next business day.

3. Shipping Charges

• Standard Shipping: ₹50 for orders below ₹500. Free for orders above ₹500.
  
• Express Shipping: ₹150.
  
• Overnight Shipping: ₹300.

4. International Shipping

• Currently, we do not offer international shipping.

5. Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number.
  
• You can track your order through our website or the courier's tracking page.

6. Delivery Issues

• If you encounter any issues with your delivery (e.g., delayed, lost, or damaged shipments), please contact our customer service at info@homoeopathicshop.online or call +91 9594989597.
• We will work with the courier to resolve the issue as quickly as possible.

7. Incorrect Address

• Ensure your shipping address is correct. We are not responsible for shipments delivered to incorrect addresses provided by the customer.

8. Returns and Refunds

At homoeopathicshop.online, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

• Returns
  Our returns policy allows you to return a product within 36 to 48 hours of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  To initiate a return, please contact our customer service team at info@homoeopathicshop.online with your order details and reason for return. Our team will guide you through the return process.

  Refunds
  Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that processing times may vary depending on your bank or card issuer.

  If you have any questions about our returns and refunds policy, feel free to contact us at  info@homoeopathicshop.online

9. Contact Information

• For any questions or concerns regarding shipping, please contact us at:
• Email: info@homoeopathicshop.online
• Phone: +91 9594989597

Thank you for shopping with Sanjeevani Homoeopathic Pharmacy!